IT TECHNICIAN
Colchester, VT Colchester, VT Full-time Full-time Estimated:
$44.
7K - $56.
6K a year Estimated:
$44.
7K - $56.
6K a year 1 day ago 1 day ago 1 day ago Job Description The IT Technician is a technical operations role, where you will be expected to providing basic end-user and workstation support, including related software and peripherals, under supervision.
An IT Technician relies on their ethics and judgment in upholding service level agreements (SLAs), as well as follows pre-established procedures and instructions, to identify, research, and resolve technical problems reported via service request.
Qualifications and Key Skills 1
years' experience supporting workstations and other computer peripherals, in an enterprise IT environment or recently completed 4-year degree in an IT related college/university program, required.
Ability to show aptitude in identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills under supervision.
Basic documentation and note taking skills, with the ability to articulate knowledge to non-technical staff in both written and verbal communications.
Educational understanding of IT workstation maintenance processes and procedures preferred.
Experience in the use of Microsoft Windows 10 and Apple MacOS preferred.
Experience in the use of Microsoft Office, Adobe Cloud, and Salesforce desirable.
Responsibilities Under supervision, perform triage, prioritization, escalate, and resolution of support requests.
Take ownership until resolution of and provide regular updates on service requests to end-users.
Create and maintain knowledgebase documentation, written in a manor to be understood by end-users.
Provide support to other IT team and end-users, as part of an ITIL service desk environment, including provisioning new workstations and peripherals and facilitating hands-on or remote screenshare assistance.
Personal Qualities Self-motivated, proactively reporting on status and tasks to team and department leadership.
Strong interpersonal, verbal, and written communication skills.
Ability to operate in a rapidly changing environment with urgency, ownership, and accountability.
Ability to accurately prioritize work items, make sound judgments, work to improve the customer experience, and get the right things done.
Benefits Excellent compensation and benefits package Generous vacation (3 weeks to start) and paid holidays Medical, dental, life, and vision plans, company pays majority 401(k) plan with match.
Estimated Salary: $20 to $28 per hour based on qualifications.
$44.
7K - $56.
6K a year Estimated:
$44.
7K - $56.
6K a year 1 day ago 1 day ago 1 day ago Job Description The IT Technician is a technical operations role, where you will be expected to providing basic end-user and workstation support, including related software and peripherals, under supervision.
An IT Technician relies on their ethics and judgment in upholding service level agreements (SLAs), as well as follows pre-established procedures and instructions, to identify, research, and resolve technical problems reported via service request.
Qualifications and Key Skills 1
years' experience supporting workstations and other computer peripherals, in an enterprise IT environment or recently completed 4-year degree in an IT related college/university program, required.
Ability to show aptitude in identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills under supervision.
Basic documentation and note taking skills, with the ability to articulate knowledge to non-technical staff in both written and verbal communications.
Educational understanding of IT workstation maintenance processes and procedures preferred.
Experience in the use of Microsoft Windows 10 and Apple MacOS preferred.
Experience in the use of Microsoft Office, Adobe Cloud, and Salesforce desirable.
Responsibilities Under supervision, perform triage, prioritization, escalate, and resolution of support requests.
Take ownership until resolution of and provide regular updates on service requests to end-users.
Create and maintain knowledgebase documentation, written in a manor to be understood by end-users.
Provide support to other IT team and end-users, as part of an ITIL service desk environment, including provisioning new workstations and peripherals and facilitating hands-on or remote screenshare assistance.
Personal Qualities Self-motivated, proactively reporting on status and tasks to team and department leadership.
Strong interpersonal, verbal, and written communication skills.
Ability to operate in a rapidly changing environment with urgency, ownership, and accountability.
Ability to accurately prioritize work items, make sound judgments, work to improve the customer experience, and get the right things done.
Benefits Excellent compensation and benefits package Generous vacation (3 weeks to start) and paid holidays Medical, dental, life, and vision plans, company pays majority 401(k) plan with match.
Estimated Salary: $20 to $28 per hour based on qualifications.
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